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Microsoft Dynamics 365 CRM Benefits

Microsoft Dynamics 365 CRM Benefits

by May 12, 2018 Software

There has been a lot of talk about Microsoft Dynamics 365. Many people do not understand the benefits that Microsoft Dynamics 365 CRM offers. We have gathered the best benefits that Microsoft Dynamics 365 offers and will explain it in easy to understand language. Let’s take a look at the benefits that Microsoft Dynamics 365 offers.

Microsoft Dynamics 365 is a cloud-based program that provides you with everything you need for your CRM and ERP. This program unifies CRM and ERP into one application that works seamlessly together for your company’s:

  • Sales Department
  • Customer Service Department
  • Field Service Department
  • Operations
  • Marketing Department
  • Financial Department
  • Project Service Automation

Each of these applications can be integrated together with the tools that your company already uses like Excel and Outlook. Additionally, it uses digital intelligence to help you with any decision that you need to make. One of the best things about Microsoft Dynamics 365 CRM is it continues to grow day to day.

The Benefits that Microsoft Dynamics 365 Offers Your Company


1. Allows You to Begin with the Apps You Need and Add Additional Apps in the Future

Microsoft Dynamics 365 was built to be easy to use. The software allows you to use individual apps alone or together with other programs. This allows you to create a solution based on your company’s unique needs. If your needs change in the future, there are applications to meet those new needs. Microsoft partner companies like Rocket CRM offer training courses to ease the incorporation.

2. Microsoft Dynamics 365 Helps You Better Understand Your Customers

Microsoft Dynamics 365 allows you to develop a complete understanding of your customers. The pre-built KPIs allow you to understand your customers with real-time updates. This will allow you to personalize your customer’s experience and measure and track your customer relationships.

3. Microsoft Dynamics 365 Offers Flexibility

Microsoft Dynamics 365 understands that most companies do not need everything that the software has to offer. Because of its flexibility, you only need purchase the apps that your company needs. Additionally, this program allows you to manage your own servers and data centres, which can help save you money.

4. The Simplicity of Microsoft Dynamics 365

Microsoft Dynamics 365 allows you to purchase subscriptions based on employee roles. You no longer need to purchase an expensive license that covers all roles. Instead, you can purchase subscriptions based on the work that your employees actually do.

5. Microsoft Dynamics 365 is Easy to Use

The software is based on AppSource, Microsoft’s app market. This market allows you to easily find the apps that your company needs. By only purchasing the apps that are needed, the solutions are much simpler to understand and use. As your needs change, you can search for new apps to help you.

6. Microsoft Dynamics 365 Offers Scalability

Because Microsoft Dynamics 365 offers a monthly subscription service, you can scale up and down your subscriptions based on your needs. For example, you may not need the same subscriptions during the holidays. With a monthly subscription, you only pay for the things you need, when you need them.

7. The Agility of Microsoft Dynamics 365

Microsoft Dynamics 365 will transform how you manage the day to day running of your company and your customer data. You can erase barriers that currently exist between your different programs and get your data to start working for you. Microsoft’s Common Data Model connects all of your processes and data together so you can quickly find the information that you are looking for.

8. Microsoft Dynamics 365 Increases Productivity

Your employees will be more productive with Microsoft Dynamics 365 because they will have the information and tool that they need to make the best decisions for the company. The common data model combines ERP, Office, CRM and other apps into an easy to use cloud-based experience, which can help improve employee productivity by making their jobs easier.

9. Intelligent Design

Microsoft Dynamics 365 comes with built-in predictive analytics with real-time insights. Cortana intelligence, Azure machine learning and Power BI work together to provide you with the insights and advice you need to know what your next steps should be.

10. Security

Microsoft Dynamics 365 cloud-based service features powerful security measures and access controls. This means you can control network connectivity, service hosting platforms, administrator access, user controls and your physical datacentre.

Microsoft Dynamics 365 provides everything that your company needs at an affordable price.